Refund and cancellation policy
How to cancel your subscription, when money is refunded, and what happens to your data after cancellation.
Cancelling a subscription
You can cancel your subscription at any time from Settings → Plan in the app. You do not need to write to us or give a reason.
Cancelling does not cut the current period short: you keep using the service until the end of the time you paid for. When the period ends nothing is charged again and the workspace drops back to the Free plan.
Your data is not deleted on cancellation. Your tasks, collections and files stay where they are; only the Free plan's capacities apply.
Refunds on subscription fees
The subscription fee paid for the current period is not refunded. The service was provided without interruption throughout that period and remains available to you until the period ends, even after you cancel.
The same rule applies to yearly subscriptions: cancelling does not produce a pro-rata refund for the remaining months, and the service runs to the end of the year.
The exception is anything caused by us: if you were charged twice by mistake, or the plan you bought was not opened on our side, the amount is refunded in full.
Refunds on credit packs
You can return a credit pack you bought within 14 days of purchase, provided none of it has been spent. Sending us an email is enough.
If any part of the pack's credit has been spent, it cannot be refunded. Credit becomes a real cost with third-party AI providers the moment it is spent, and that cost cannot be recovered.
Once a refund is approved, the credit is deducted from your balance and the payment is returned to the card it was made from.
How long a refund takes
Approved refunds are processed within ten business days. How long the amount takes to appear on your card depends on your bank and usually takes a few business days.
Refunds are made using the same payment method and in the same currency as the original payment.
When a payment cannot be taken
If a renewal payment fails, your plan is not downgraded straight away: your access continues for another seven days, and if you update the payment method within that time there is no interruption. If the time runs out, the workspace drops back to the Free plan and your data is not deleted.
A payment disputed through your bank follows a different path, described in the Plans and security page of the Help Center.
How to ask
Send refund requests to platform@orbiwork.space from the email address on your account. Telling us which payment it concerns speeds things up; you can see your payments in the history on the Settings → Plan page.